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Barloworld Equipment have always taken great pride in the fact that our levels of After Sales support set the industry standard. As a supplier of premium parts and service support, we are consistently aware of the competitive environment in which we work and the need to continually strive for customer satisfaction.
Every one of our customers requires a different equipment management solution and this, together with an expanded product range, presents an enormous challenge and opportunity.
Barloworld have worked hard to establish and grow market focused business units in the mining, construction / rental and energy markets. We have spent time identifying gaps and taking customer input to heart.
The Barloworld After Sales operations offer solution to support all Caterpillar owners in Southern Africa. The After Sales operations are supported by the After Sales Support Group. We also work closely with our sister company in Spain, Barloworld Finanzauto, as well as other Caterpillar dealer’s worldwide to constantly pursue innovative equipment management solutions for our customers.
Fully embracing the principles of Value Based Management (VBM), we have identified the following customer focused key performance indicators that will direct our efforts;
- Alignment with our customers and principles
- A motivated and committed after sales support team
- Grow the customer base
- Acceptable returns for all stakeholders
More information
Equipment Maintenance Strategy
Maintenance Solutions
Scheduled Oil Sampling (SOS)
Repair Options
Services
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